Received my cloak and the button holes were too big for the buttons and not sewn nicely at all. Within a couple of days the build in bag began to sag past the hemline, and looks tacky. Ive washed it once, cold water, gentle, and let it air dry, per care instructions. But the elastic in the bag hem shrunk along with the thread there and is starting to unravel, show lose threads. Ive owned it less than two months! Its uncomfortable to sit on, with the giant cord they use in the bag, that hangs down past the cloak hem. The bag is too big and sags way past the hem line of the cloak and well, adding to the tackiness. I emailed them. Originally I was asking if this was normal, and if there were any quick fixes at home I could do. They said it was normal apparently, and said I could use safety pins to fix it. Safety pins. On a $200 plus custom made cloak?? At the time I was super busy and just said thank you and let it go. But its been a couple of weeks and the bag sagging has gotten so much worse. Its embarrassing to wear it outside of home. Ive emailed them again, included photos, and am hoping to send the cloak back to have the bag removed/ or to get a refund. But again, I am incredibly disappointed. The cloak itself it so beautiful and soft, and I love wearing it, but the bag makes it so stressful and not fun. The button holes being too large is a simple mistake that should have been caught in QC but was not. I still recommend them, but just be aware that the cloaks with bags apparently sag over time (3 weeks being that time) and this is considered acceptable by the company.